Privacy Policy

At Urban Switchers, we are committed to protecting the privacy and security of our customers and partners. This privacy policy explains how we collect, use, and disclose information about our users, including delivery partners and clients.

Collection of Information

We collect personal information about our delivery partners and clients when they sign up for our services or use our website or mobile app. This information may include:

• Name, contact information, vehicle details, and payment information.
• Usage details of our services, including orders, pickup and delivery details, and customer feedback.
• Location Information: We collect precise location data from delivery partners’ mobile devices when the app is running in the foreground or background. This helps us assign delivery tasks, provide navigation, calculate routes and distances, ensure safety, and improve service accuracy. For clients, we may collect location details to confirm pickup and delivery addresses.

Use of Information

• Provide and manage our delivery services.
• Process payments and maintain financial records.
• Communicate with our users about their orders, accounts, and services.
• Use location data to track deliveries in real-time, suggest optimal routes, verify deliveries, and enhance the overall reliability of our services.
• Improve our platform and develop new offerings.

Disclosure of Information

We may share user information, including location data, with:

• Third-party service providers (such as payment processors, mapping/navigation services, and logistics support) to facilitate operations.
• Business partners as required for order fulfillment.
• Law enforcement or regulatory bodies when required by law or to protect rights, property, or safety.

Security of Information

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or modification. However, no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.

Access to Information

Users can access and update their personal information by logging into their account on our website or app. They can also contact us to request corrections or deletion of their information, subject to legal and operational requirements.

Changes to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website and mobile app and will take effect immediately upon posting.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at:

📧 support@urbanswitchers.com